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eBook Customer Service: A Management Perspective download

by Bernard J. LA Londe,Martha C. Cooper,Thomas G. Noordewier

eBook Customer Service: A Management Perspective download ISBN: 9998157684
Author: Bernard J. LA Londe,Martha C. Cooper,Thomas G. Noordewier
Publisher: Council of Logistics Management; First edition (April 1988)
Language: English
ePub: 1303 kb
Fb2: 1976 kb
Rating: 4.3
Other formats: lit lrf docx rtf
Category: Work and Money
Subcategory: Processes and Infrastructure

Customer service: a management perspective. BJ La Londe, MC Cooper. JT Gardner, MC Cooper, TG Noordewier. Journal of Business Logistics 15 (2), 121, 1994.

Customer service: a management perspective. Understanding shipper-carrier and shipper-warehouser relationships: partnerships revisited. Do riskier borrowers borrow more? DM Harrison, TG Noordewier, A Yavas. Real Estate Economics 32 (3), 385-411, 2004. Perceived credibility of Internet encyclopedias. I Kubiszewski, T Noordewier, R Costanza. Computers & Education 56 (3), 659-667, 2011.

Bernard LaLonde, Martha C. Cooper, and Thomas G. Noordewier, Customer Service: A Management Perspective. Chicago: Council of Logistics Management, 1988, p. oogle Scholar. 5. William A. Band, Creating Value For Customers. New York: John Wiley & Sons, Inc, 1991, p. 8.

An Ohio State University (OSU) study of customer service elements performed by Bernard J. Lalonde, Martha Cooper and Thomas Noordewier identified the major logistics customer service elements. Additional customer service studies have produced similar results. Managers, who responded to the OSU survey, distributed 100 points among the six major customer service elements as follows: Product availability (4. %), Minimizing cycle time and cycle time variability (2. %).

La Londe, Bernard . Martha C. Cooper and Thomas G. Noordewier, Customer Service: A Management Perspective

La Londe, Bernard . Oak Brook: Illinois, Council of Logistics Management, 1988), p. 18. Customer Service in a Channel of Distribution: The Case of the ler-Chain Drug Retailer Channel in the Prescription Drug Industry. Quoted on the cover of Stanley M. Davis, Future Perfect, (Reading, Massachusetts: Addison-Wesley Publishing Co. In. 1987). Harrington is an Assistant Professor of Information Systems and Decision Sciences in the College of Business Administration at the. C Thomas. Noordewier (1988), Customer Service: " Management Perspective, Oak Brook, IL: Council of Logistics Management. Lambert, Douglas M. and James R. Stock (1993), Strategic Logistics Management, Homewood, IL: Irwin.

Customer Service book. Goodreads helps you keep track of books you want to read. Start by marking Customer Service: A Management Perspective as Want to Read: Want to Read savin. ant to Read. Read by Bernard J. La Londe. See a Problem? We’d love your help.

Thomas C. Harrington is an Assistant Professor of Information Systems and Decision Sciences in the College of Business Administration at the University of South Florida. Thomas C. Dr. Harrington recently retired with the rank of Lieutenant Colonel from the United States Air Force where he served as chief of the Air Force Transportation Programs Branch at the Pentagon.

Are you sure you want to remove Customer service from your list? Customer service. a management perspective. by Bernard J. Published 1988 by The Council in Oak Brook, IL (2803 Butterfield R. Oak Brook IL 60521). Customer services, Management. Bibliography: p. 177-249.

Customer Service: A Management Perspective, Bernard J. La Londe, Martha C. Noordewier, Oak Brook: Council of Logistics Management, 1988. Career Patterns of Women in Logistics," Martha C. Cooper and Nikki Gilmore, Council of Logistics Management Conference Proceedings, 1998, pp. 167- 189. Reprinted in Warehouse & Logistics Best Practice, Adapt Technologies, NSW, Australia, 1999.

Bernard J. LaLonde, Martha C. Noordewier. Customer Service: A Manage-ment Perspective. Oak Brook, III: The Councilof Logistics Management. 640 p. 16. Ebeling . 1990) Integrated Packaging Systems for Transportation and Distribution. Marcel Dekker, New York. Packaging Technology for the Logistician, 2nd E. Lund University. Lockamy, . 1995 A Conceptual Framework For Assessing Strategic Packaging Decisions, The In-ternational Journal of Logistics Management, Vo., Issue 1, pp 51-60.

The objectives of the 1987 CLM customer service study are expressed in the following set of questions: What have been the primary themes during the past ten years in the customer service literature? What are the primary factors that have affected the customer service area in the past decade, and how have they affected the area? How has the customer service baseline changed over the past ten years? What are the most effective ways to integrate customer service practice into the strategic plan/planning of the firm? What are the most likely future scenarios for the role of customer service in the firm? The objectives are broadly based by design, and the general objective of the study is to provide a basis for a state-of-the-art profile of customer service practice and policy.