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eBook Quality Management for IT Services: Perspectives on Business and Process Performance download

by Claus-Peter Praeg,Dieter Spath

eBook Quality Management for IT Services: Perspectives on Business and Process Performance download ISBN: 1616928891
Author: Claus-Peter Praeg,Dieter Spath
Publisher: IGI Global; 1 edition (September 30, 2010)
Language: English
Pages: 348
ePub: 1155 kb
Fb2: 1676 kb
Rating: 4.4
Other formats: txt doc lrf mbr
Category: Work and Money
Subcategory: Management and Leadership

by Claus-Peter Praeg (Author), Dieter Spath (Author). Books Business & Economics Management & Leadership.

by Claus-Peter Praeg (Author), Dieter Spath (Author).

Praeg, Claus-Peter, and Dieter Spath Modern business processes rely heavily on IT services

Praeg, Claus-Peter, and Dieter Spath. Quality Management for IT Services: Perspectives on Business and Process Performance. Modern business processes rely heavily on IT services.

Book · January 2011 with 135 Reads. How we measure 'reads'.

Quality Management for IT Services: Perspectives on Business and Process Performance. Claus-peter Praeg, Dieter Spath. Скачать (pdf, 2. 7 Mb).

Modern business processes rely heavily on IT services. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledg Modern business processes rely heavily on IT services.

Books – septembre-octobre 2019. Views: 140. Date: October 15, 2019. 2. 7 Mb. Advances in Services Innovations. Dieter Spath, Klaus-Peter Fähnrich. Category: Наука (общее).

This book gives both scientists and practical experts an insight into the many different facets of IT service quality management" Provided by publisher. Personal Name: Praeg, Claus-Peter, 1973

This book gives both scientists and practical experts an insight into the many different facets of IT service quality management" Provided by publisher. Personal Name: Praeg, Claus-Peter, 1973-. Personal Name: Spath, Dieter. Rubrics: Information technology Management Quality control. Download PDF book format. Download DOC book format. Claus-Peter Präg, Dieter Spath

Quality Management for IT Services: Perspectives on Business and Process Performance. Claus-Peter Präg, Dieter Spath. He is responsible for nationa. More). This chapter introduces an IT-Service management framework for the use of quality management concepts in the context of the life cycle phases of IT-Services. It argues that IT-Service management.

Many modern business processes would be unable to function without corresponding IT services. In spite of this ever-growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management.

Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.