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eBook Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery download

by John K. Lee,Ron Ben-Natan

eBook Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery download ISBN: 0471210129
Author: John K. Lee,Ron Ben-Natan
Publisher: Wiley; 1 edition (August 29, 2002)
Language: English
Pages: 464
ePub: 1350 kb
Fb2: 1134 kb
Rating: 4.2
Other formats: mbr lit docx lrf
Category: Technologies
Subcategory: Networking and Cloud Computing

Optimizing Your OSS for SLA Delivery. John J. Lee Ron Ben-Natan.

Optimizing Your OSS for SLA Delivery. This book is printed on acid-free paper.

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile. The use of Service Level Agreements (SLAs) will soon become the prevailing business model for delivering a large number of products and services. SLAs offer service providers the ability to distinguish themselves from the competition in today's volatile market while providing a measure of security for their clients. Following an innovative approach, this book will clearly show you how to implement SLAs as part of an operation support solution (OSS).

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.

John J. Lee, Ron Ben-Natan. Download PDF book format. Includes bibliographical references (p. 433-435) and index. Personal Name: Ben-Natan, Ron. Choose file format of this book to download: pdf chm txt rtf doc. Download this format book. Rubrics: Telecommunication Quality control Service-level agreements Customer services Internet service providers Information technology.

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market.

Service level agreements (SLAs) offer service providers a way to. .

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in todays volatile, hypercompetitive market. LEE is Vice President of Strategy and Business Solutions at ViryaNet, a company that provides wireless workforce solutions. RON BEN-NATAN is CTO at ViryaNet and has been building distributed systems and applications at companies like Intel, Merrill Lynch, . Morgan, and AT&T Bell Labs for the past twenty years.

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market.

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See a Problem? We’d love your help. Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market.

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies